Managed Services

Managed Services

Let us help you get started with Managed Services tailored to your needs so that you can free up resources to focus on core business.

At Comverge we understand that Operators are under a lot of pressure to maintain systems and network performance to uphold standards for quality of service. We genuinely believe the key to achieving this is through best-of-breed technology partnerships.

Comverge draws upon extensive knowledge and expertise to help customers reduce risk vulnerability and safeguard their network against interruptions and downtime. We do this by tailoring a complete Managed Services offering unique to their requirements.

Our Managed Services offerings are managed through our well-equipped local Network Operations Centre (NOC). The NOC staff are fully supported by our national team of technical specialists, proactive field technicians, contractors and vendor partnerships. The NOC adheres to quality processes and industry best practices.

What We Monitor

  • Headends
  • Network servers
  • Cable and fibre modems
  • Home NTUs
  • Active access equipment
  • Telephone and STBs
  • Access control and CCTV systems
  • Public WiFi networks
  • Environmental systems
  • Wide range of end devices and systems

What We Offer

  • Real-time monitoring and alerts
  • System activation and provisioning
  • System audits and diagnostics
  • System upgrades and replacement
  • Third party vendor support
  • Advice on technology, hardware and devices
  • Helpdesk, ICT and technical support
  • Help during business hours and 24/7 support
  • On-site and remote support
  • Service Level Agreement (SLA)
  • Key Performance Indicators (KPI)
  • Complete coverage and full network visibility
  • IP protection

You can’t put a price on the peace-of-mind that comes from knowing your systems and networks are in good hands. No matter what the system, network or size, the benefits of our Managed Services offering are many.

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